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What Are Your Policies?

Whether you are selling on Etsy or at any venue, having good shop policies always help. Good policies should be fair, clear, simple, and always friendly.

Offering fair policies is always a good way to earn trust and confidence from your customers. Only offer policies that you yourself as a customer will appreciate, because the truth is, none of us would like to take the risk dealing with sellers who sound like a bully. Do you offer sufficient time for customers to contact you to arrange for return or exchanges? Many times policies are something for sellers to fall back on when needed, and it is absolutely OK to bend a little if you feel it’s acceptable. Be flexible!

Find Your Self hand painted tile by funkytiles.

Clear policies let your customers know what to expect. For instance, if you accept refund or exchanges under certain conditions, describe it clearly in your policy. Will you issue a refund if an item return to you is broken? Who should pay for taxes and duties, if applicable? Think about the whole selling and shipping process, decide how you want it to be done, and describe in your policy.

Keeping your policies simple and friendly will help to make customers feel comfortable dealing with you. Let’s face the truth, nobody likes to read confusing statements, just like nobody likes to feel like being lectured reading your policies.

Set of 3 Graph Paper Flag Bunting for Packaging by frenchtoastfriday.

Go into a little bit more details describing how you pack your items and what your shipping policies are will also help. If you don’t hit the post office on a daily basis, write it down so customers know what to expect. If you constantly recycle packaging materials, include this info so your customers won’t be turned off upon receiving his/her order, or they can let you know ahead if it’s a gift and they would like to have a new packaging.

Last but not least, make sure to constantly revise your shop policies as needed. Some info may not be valid after a period of time. Maintaining the most up-to-date info is one of the best way to show your customers that your shop is being run in a professional manner.


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