I have been wanting to share this for a while, but haven’t been able to put them into words. This is a personal experience from someone I know personally (let’s refer to her as Abby), who was very new to online shopping. This was her first attempt to shop online.
A while ago during a sleepless night, she was surfing online and found someone selling nice clothing on a social network website. She browsed around, and unlike those who didn’t check the T&C and shipping info, she double checked and found out that it was both possible to do COD (cash on delivery) and shipping (at additional cost). The seller even stated the cost of shipping by weight in the T&C as a reference.
Abby decided to purchase something from the seller, and left a message as well as her contact on the page. She wanted to know how she should pay and etc. However, the seller informed her later that shipping services was not available, and they can only do COD at a certain area – which leads to question number 1, if shipping was not available, why were the info there?
A day later, Abby woke up on a Friday morning receiving a text message sent at 1am stating that they can meet at the location tomorrow evening. She was really excited and started arranging her husband to pick up from the seller on Saturday evening. However, the next day when her husband was there, no one appeared. Abby contacted the seller, and she said what she meant by ‘tomorrow’ was Friday (!!!), which leads to question number 2, if you send a message on Friday morning 1am, how can you refer to Friday itself as ‘tomorrow’?
Needless to say, Abby’s first experience of shopping online was horrible.
My question to you (and myself) now is, how often do you check your profile and shop policies, both on Etsy and your blog, or any other social networking sites that you sell your work to make sure they are up to date? I fully agree that it’s a lot of pain to maintain all info updated, especially if you have them on a lot of sites. Do you have any good tips to share?